“We were worried that something was causing a 14 year old girl’s behaviour to change so much. She was nervous, edgy and angry, and would not say why. We tried to talk to her about this but got nowhere.

We looked through her search history, she always dropped sites down on the tool bar of her laptop if we came into the room. We found she was looking at pages where people talked about self-harm and how to hide it. We got her some help as soon as we could and she agreed to accept it.”